Shipping Policy of UPXALI

Effective Date: March 19, 2025

At UPXALI, we are committed to providing our customers with a smooth and efficient shopping experience. Our Shipping Policy outlines the details regarding shipping, including available methods, processing times, and costs. Please review this policy before placing an order.

1. Shipping Locations

We offer both domestic and international shipping. We currently ship to the following locations:

  • United Kingdom
  • Europe
  • United States
  • Canada
  • Australia
  • Asia

If you are located in a region not listed above, please contact us at contact@upxali.xyz for more information about shipping availability.

2. Processing Time

Orders are typically processed within 1-2 business days from the time they are placed. Orders are not shipped on weekends or public holidays. Once your order has been processed, we will send you a shipping confirmation email with tracking details.

3. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. The delivery time depends on the shipping method selected and the destination. The following are the estimated delivery times:

  • Standard Shipping (UK): 3-5 business days
  • Standard Shipping (International): 7-21 business days, depending on the destination
  • Express Shipping (UK): 1-2 business days
  • Express Shipping (International): 5-10 business days, depending on the destination

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or other logistical issues.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and the weight of the items in your order. You will see the shipping cost before confirming your purchase.

  • Free UK Shipping: We offer free standard shipping on orders over £50 within the United Kingdom.
  • International Shipping Fees: International shipping fees vary depending on the destination. Shipping costs are calculated during checkout.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.

6. Customs and Import Duties

For international orders, customs duties and import taxes may apply depending on the country of delivery. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges before placing an order.

7. Incorrect or Incomplete Address

Please ensure that the shipping address you provide is correct and complete. UPXALI is not responsible for lost or delayed orders due to incorrect or incomplete addresses. If you notice an error in your address after placing an order, please contact us immediately at contact@upxali.xyz.

8. Shipping Delays

While we strive to process and ship orders promptly, shipping delays may occur due to factors such as:

  • High order volume (during holidays or promotions)
  • Shipping carrier delays
  • Weather conditions
  • Customs processing delays

We will do our best to keep you informed of any unexpected delays and ensure your order reaches you as quickly as possible.

9. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us at contact@upxali.xyz within 7 days of receiving your shipping confirmation email. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. Please retain all packaging and photographs of any damage to support your claim.

10. Changes to Shipping Policy

UPXALI reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy regularly to stay informed about any updates.

Contact Us

If you have any questions or need assistance with your order, please feel free to contact us:

  • Email: contact@upxali.xyz
  • Phone: 078 2667 2542
  • Address: 21 Constitution St Street, Llanllwni, United Kingdom

Thank you for choosing UPXALI! We look forward to delivering your beautiful handbags to you!